Managing Difficult Employees: Listening to Learn
Program on Negotiation article on handling conflict with difficult employees through active listening, accountability and feedback.
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12 resources
Program on Negotiation article on handling conflict with difficult employees through active listening, accountability and feedback.
Pete Mockaitis' long-running podcast on practical workplace skills: communication, productivity, managing up and career growth, with hundreds of free episodes.
Why I recommend it: Episodes are free; the site also sells courses and coaching, which are clearly separated. Guests sometimes promote their own books.
A one-page cheat sheet covering the five rules of effective communication, the three types of conversation (informational, emotional, social) and twenty persuasive phrases you can use in real conversations.
Why I recommend it: Print it and keep it beside you for a week of meetings and interviews. The twenty phrases are the part people actually use.
A LeadDev article by Annie Vella on running a technical discussion you do not have all the answers for — framing the problem, drawing people out, and closing with a decision.
Why I recommend it: Free to read, though LeadDev asks for a free account after a few articles. The point that you can lead a discussion without being the expert is the one to take into your next meeting.
A free, openly licensed image library replacing glowing-robot stock art with pictures that show how AI systems actually work.
Why I recommend it: Use these instead of robot stock photos in any deck or post about AI.
A free guide by Terry Danylak with a formula, a fill-in template and five worked examples for answering the first interview question in about two minutes.
A practical walkthrough of building a good slide deck with AI: what to hand the model, what to keep yourself, and how to avoid the generic deck AI produces by default.
Why I recommend it: Decks are where AI output looks laziest fastest. Use the prompts here for structure, then write the words yourself.
Mike Monteiro on making written communication sound as natural and convincing as conversation.
Why I recommend it: A short, useful read for anyone polishing cover letters, bios or LinkedIn posts.
How triangulation works in teams, why it damages trust, and practical ways to stay out of it at work.
Why I recommend it: Name the dynamic and it loses most of its power. Worth reading before your next tough conversation.
AI speaking coach that gives real-time feedback on English pronunciation, grammar, and vocabulary during live calls.
Why I recommend it: If English is not your first language and interviews feel like the hardest part, practicing out loud with feedback beats rereading scripts.
Fast Company piece on reading lukewarm interviewer signals and shifting the conversation, with tactics for recovering an interview that is going flat.
Why I recommend it: Practice the redirect out loud. Noticing you are losing the room is only useful if you have a sentence ready.
Lawyer, mediator, and speaker sharing weekly, no-nonsense tips on difficult conversations, negotiation, and speaking up at work.
Why I recommend it: Follow her if raises, boundaries, or hard workplace conversations are where you freeze up. Practical scripts, not theory.